Crucial Conversations

If you've ever been involved in an important conversation, presentation or dialogue of any kind that started off well, but ended up going off the rails and turning an emotional train-wreck (and you're probably nodding Yes) then this episode is for you.

Today we'll be talking about a simple strategy you can utilize in order to keep your cool in any conversation situation that matters, including:

  • negotiations of every kind
  • touchy topics of discussion with your boo (do people still use that?)
  • emotionally-charged discussions and meetings with co-workers and clients

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EP177. Crucial Conversations • Listen on iTunes

SHOW NOTES

Book mentioned in this episode

Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler


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