If you've ever been involved in an important conversation, presentation or dialogue of any kind that started off well, but ended up going off the rails and turning an emotional train-wreck (and you're probably nodding Yes) then this episode is for you.
Today we'll be talking about a simple strategy you can utilize in order to keep your cool in any conversation situation that matters, including:
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Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
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